Betreels Casino Responsible Gambling

We take responsible gambling seriously and are committed to keeping play safe and controlled for everyone at Betreels. We want you to enjoy your time with us while staying in control of your activity. If you ever need to take a break or change how you play, we provide practical tools and clear options to help you manage your account.

Our protection principles

We promote safe play by offering straightforward controls, clear information and timely support. We monitor accounts for signs of harm and will act where there are concerns. Our aim is to reduce risk and support customers who need to make changes to their gambling behaviour.

Activity-control tools

You can manage your play directly through your account. Tools include deposit limits, loss limits, session time reminders and account breaks. These settings are adjustable and take effect immediately or after a short processing period, depending on the option you select.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced at any time and increases may require a cooling-off period.

Loss limits

Loss limits help cap how much you can lose over a set period. Use these if you want an extra layer of control separate from deposit limits.

Time limits and reminders

Session limits and reality checks are available to remind you how long you have been playing. You can set automatic logout or time-out periods to enforce breaks during a session.

Self-exclusion and account breaks

If you need a longer break, you can request temporary self-exclusion or a full account closure. Self-exclusion can be applied for short periods or longer terms and will block access to your account for the chosen duration. Our support team can guide you through the process and confirm the timeframe.

Recognising problem behaviour

Warning signs include chasing losses, increasing deposit amounts, playing for longer than intended, borrowing money to gamble or neglecting other responsibilities. If you notice these signs in yourself or someone you care about, please take action and use the tools available.

Practical tips to stay in control

Set sensible limits before you start, stick to a budget, use session timers, avoid gambling when stressed or under the influence of alcohol, and don’t view gambling as a way to make money. Regularly review your account activity to stay aware of your patterns.

Professional help and support organisations

If you need extra help, contact professional organisations such as GAMSTOP for UK self-exclusion or support groups like GamCare, GambleAware and BeGambleAware. These organisations provide confidential advice, helplines and treatment options. If you would like assistance from us to access support, contact our customer care team and we will help you find the right resources.