Get in Touch With Our Team
Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with deposits, withdrawals, verification and game queries, and will signpost responsible-gambling tools if needed. Contact the support centre by email, phone or live chat for a prompt reply. For account security or payments enquiries, please have your username and ID ready to speed up verification and resolution.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email support for account, payments and technical queries) |
| General enquiries | [email protected] (business hours for marketing and general enquiries) |
| Affiliate enquiries | [email protected] (partner team; onboarding and commission questions) |
| Phone | +44 20 7946 0821 (local UK line; English support) |
| Working hours | Mon-Fri, 09:00-20:00; Sat-Sun, 10:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account issues, or any matter requiring documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details, your full name and account ID where relevant. Providing these items helps us process requests faster and avoid unnecessary delays in verification or communication.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account and payment questions are usually resolved on first contact, while identity checks or complex investigations may take longer depending on the issue. If a case requires extra time we will keep you updated and provide an estimated resolution timeframe.
Feedback
Your feedback matters. If you have suggestions, ideas or issues, send them to our team and we’ll review every message carefully. We use player input to improve site navigation, promotions and support so the service works better for UK players. Short notes or detailed suggestions are welcome, and responses are reviewed regularly to help shape ongoing improvements.